Gryphon Tea Company believes in simple-to-understand frequently asked questions when you shop with us. To help make your online shopping experience with us a pleasant one, we have included all the necessary details below.


For personal health questions, it is always best to speak to your doctor or healthcare provider. You will be able to find an ingredients list on each tea at

This will hopefully provide you with the necessary information needed to ask your doctor on whether specific blends or ingredients are right for you.

You will be able to find an ingredients list on each tea at Simply type the tea name in the search bar or browse through the various tea categories to locate a specific tea and its ingredients.

For questions regarding allergies, it is always best to speak to your doctor or healthcare provider before drinking our teas.

Most of our teas contain virtually no sugar, carbohydrates or calories. However, do understand that it is extremely difficult to pinpoint the nutritional facts on tea since it is a natural product, like a fruit or vegetable. Calories and carbohydrates cannot be calculated due to the minuscule amount found in tea leaves. Without milk or sugar added to tea, tea contains very little calories.

It’s hard to say for sure due to a ton of factors, such as water temperature and steeping time, that can change the amount of caffeine in a cup. Although it’s virtually impossible to measure the exact amount of caffeine in every cup, all our teas have been tested and rated with a general rating system as below:

♣ Caffeine-free
♣ Medium caffeine
♣ High caffeine


Unfortunately, we do not retail our teas at the office and no self-collection available. For a list of retail locations, please click here.

The SHOPNOW code is only valid on Artisan and Gourmet teas. Excludes Gift, Pantry and Subscription. Not valid in conjunction with any other promotions. Rewards points will not be given when promotion is in use. Valid for both local and international orders. Applicable to Gryphon Tea account holder purchases only. Gryphon Tea Company reserves the right to amend any terms and conditions without any prior notice.

Key in the discount code at the shopping cart page before proceeding to checkout and the discount code will be applied automatically.

"ShopNow" discount code is NOT applicable on Pantry section, Gifting section, Subscription Plans, Shipping fees and prevailing taxes.

Payment would be processed via PayPal which accepts payment via your individual PayPal account or direct payment via credit or debit card if you do not have a PayPal account.

All local orders will be delivered by J&T Express. Please visit for tracking information and more.

For all international orders, parcels will be delivered with an international courier service, and couriers may vary for different locations. You will receive an email containing your tracking information once your parcel has been shipped.

We offer free shipping within Singapore when you spend $60 and above (excluding tax & shipping fees), and a flat rate price of $6 to anywhere in Singapore for orders less than $60.

Click here for more information regarding international shipping fees.

Yes we do! We ship to all of couriers’ international shipping destinations. Shipping rates vary depending on destination and weight of order.

Click here for more information regarding international shipping fees.

As all teas are packed to order, this will vary based on the amount of orders in our system at any given time, as well as the shipping location. Orders take approximately 2-3 working days to process BEFORE orders are shipped out from the Gryphon Tea office.

Click here for more information regarding estimated delivery time.

When your order is complete, we will send you a tracking number via email to confirm your shipment. This email will contain instructions on how you can track your order.

As long as payment has been made, orders cannot be cancelled or modified. If you have issues making an order, please send us an email and we will get back to you as soon as we can.

Click here for more information regarding refunds and returns policy.

Your order history can be found at your accounts page.

For orders marked as “Pending”, it means that the order has been successfully submitted to Gryphon Tea, but your payment has not yet been processed.

For orders marked as “Processing”, it means your payment has been processed and your order is in production.

For orders marked as “Shipped”, it means your parcel is in transit, with your tracking information sent to the email address you have provided.

Returns will only be accepted with valid reasons approved by Gryphon Tea Company prior to return. This includes goods received that are damaged, defective or incorrect that is not due to shipping. Please contact us prior to return and include your order number and reasons for return. Gryphon Tea Company will not be responsible for any shipping cost of return.

Upon approval by Gryphon Tea Company, returns must be accompanied by a receipt of purchase made within 90 days.

All tea accessories sold by Gryphon Tea Company are not covered by warranty. All items shipped out will be checked thoroughly to ensure that the product is in good working condition and free of defects.

All Gourmet teas are packed in aroma-tight bags that are equipped with a zip lock for easy re-sealing.

Free samples are available for redemption when you make your purchase with a Gryphon Tea account. Sample flavours are given at random, while stocks last. If there are any particular teas that you would like to try, please do not hesitate to let us know and we will try our best to include it in your order for you. Gryphon Tea Company reserves the right to amend this without any prior notice.

We do not offer gift wrapping.


Our team blends all of our teas by hand in small batches at our main office located at Singapore.

All our teas are inspired by various Asian heritages and cultures.

In many cases, the flavour profile will be unique with each steeping. Re-steeping is not necessarily recommended for tisanes. For best results, you should also only re-steep within the first couple of hours of the first infusion.

Rest assured that only natural flavourings are used in our blends. These flavourings are added to give each of our teas its unique taste profile. However, if you’re not keen on flavourings, we have plenty of other unflavoured blends available.

Although tea does not go bad, it does become stale over time. We generally recommend drinking any of our teas within 2 years of purchase or before best date indicated.

We recommend that you store your loose tea in an air-tight container, kept away from direct sunlight and in a cool and dry environment.


Yes you can. When you purchase as a guest, your details won’t be recorded but will only be used for the purpose of the sales transaction. However, we highly recommend that you sign up for an account for a faster check out the next time, and to receive personalised recommendations and stay updated with our deals and offers if you choose to sign-up for our newsletter.

When you sign-up for an account with us, you are automatically enrolled into Gryphon Tea’s Rewards Program which will allow you to accumulate points to offset future purchases.

Click here for more information regarding Gryphon Tea’s Rewards Program.

Here are some possible solutions to try out:

1) Make sure you’re typing in the right email address and password.

2) Try not to copy and paste the email and password – this sometimes adds an extra “space” into your password that you are not able to see.

3) If you can’t remember your password or it’s just not working, use the ‘Forgot Password’ link on the login page to have it reset and sent to you.

4) If you still can't log in, please contact us and we'll take a look!


Absolutely! To be eligible for a trade account with Gryphon Tea Company, please fill in the registration form and we will get in touch with you.

We are committed to helping you save on cost and time and with an online trade account, you can easily make purchases at any time of the day, have access to all wholesale prices and efficiently track past purchases.

This allows us to understand and serve you even better. Each registration will be reviewed by our team to ensure that we provide you with the most fitting service.

At Gryphon Tea Company, we offer exclusive training programs designed around your needs. Please kindly contact us for more information

Gryphon Tea’s Solutions is a complete continuum to satisfy the diverse and ever-shifting needs of our business partners. We aim not just to provide you with a product, but with a service. Thus our corporate events are a combination of elements that touches the 5 senses, providing a rounded experience that is suited for you and your clients. For more information, please contact us here.